Quick Answers
Locating data that seems to be missing from LivePlan
As you can imagine, we take any possibility of data loss seriously. LivePlan automatically backs up your data every 5 seconds and every time you click an I'm Done, Save Changes, or Save & Close button for a particular task. Our online servers securely store your company and account information.
Because of these frequent automated saves, data loss in LivePlan is extremely rare. If you've entered data and feel that it's no longer in your plan, here are some ways to locate it:
Checking the Pitch and Plan sections
LivePlan creates two different business plan documents: the Pitch and the Plan. Each one has its section in your account. Data you enter in one of these sections will not populate the other section. If you've entered data and aren't seeing it in LivePlan, you may want first to check both sections to see if it's in one or the other:
For more information on the Pitch & Plan, please read: What is the difference between the pitch and the plan?
Checking a PDF download
Another helpful way to locate data that seems to be missing is to download a PDF copy of your plan. Scan through the PDF. Do you see your data there?
If you don't see your data in the PDF, please let us know; we'll gladly help further.
Testing your internet connection
If you have tried the three troubleshoots above and are still not seeing your data, it's possible that your internet connection experienced a sudden slowdown or interruption during an automated save. This is a rare occurrence.
If you feel that your internet connection may be interfering with automated saving in LivePlan, please let us know. We'll help you perform a connection speed test and interpret the results.
