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Updating your LivePlan payment information

In this article:

You have multiple options to pay for your LivePlan subscription, including credit card, PayPal, and Apple Pay. Please note that Apple Pay is only available if you access LivePlan via the Safari browser on an Apple device. If you need to update your payment information, you can do so on the Payment Method page. Additionally, you can switch between payment methods, such as from credit card to PayPal, if you wish.

Note: Only the account owner can change the payment details for a LivePlan subscription.

Changing payment details when your account is active

  1. Choose Manage Account from the Account menu in the LivePlan window's lower-left corner.
    Arrow Pointing to manage account.png

  2. In the sidebar of the Manage Account page, click Payment Method:
    payment method in account menu.png

  3. Click Update payment method to the right of your saved payment details:
    update payment method highlighted manage account.png

  4. Select the payment method you want to edit (credit card, PayPal, or Apple Pay):
    select payment method
    Note: Apple Pay will only display as an option if you access LivePlan from Safari on an Apple device. Please see Apple's documentation for instructrions on using Apple Pay on a desktop or laptop.
  5. Make the desired changes to your selected payment information:
    making changes to payment details

  6. Click Update Payment Method when finished:
    update payment method button.png

  7. To exit the Manage Account page, click on the back arrow in the upper-left corner of your LivePlan window:
    manage account menu with back arrow highlighted.png

Any future charges for the account will be applied to the new payment method you have entered.

Changing payment details when your account is on hold

If your account has already gone into on-hold status, you can change your payment information without reactivating the account. To do this:

  1. Sign in to your LivePlan account. 
  2. Under My Accounts, you'll see a link to Update payment method
    update payment method link

  3. Click that to get to the Update Your Payment Details view:
    update payment details screen

  4. Make the desired changes and click Update Payment Method:
    update payment method button.png

Any future charges for the on-hold account will be applied to the new payment method you have entered.

Changing payment details when your account is suspended

If your LivePlan account has been suspended due to payment issues, you can reactivate it anytime by updating your payment details. You will be charged the monthly or annual rate as soon as you reactivate.

  1. Sign into your LivePlan account
  2. Under My Accounts, click Find Out How:
    find out how link

  3. Click Update payment method:

    update payment method highlighted manage account.png

  4. LivePlan will display your current billing amount at the bottom of the overlay that appears. Select the Credit Card, PayPal, or Apple Pay button if you use an Apple device in the Safari browser. Then fill in your current payment details and click Update Payment Method:
    reactivate options

  5. Click Reactivate Account to complete your reactivation: 
    reactivate account highlighted
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