Canceling and re-sending user invitations

In this article:

Canceling a pending user invitation

LivePlan invitations expire 30 days from when they were sent. You can cancel an invitation if the guest or contributor has not accepted it yet. This may be particularly important with contributors because even a pending invitation takes up a "slot" toward your account's contributor limit. If a contributor doesn't accept the invitation in a timely manner, canceling it allows you to invite someone else as a contributor to your plan. 

To cancel a pending invitation:

  1. In the left menu bar, click Invite Users:
    Arrow pointed to invite users.png
  2. All users you've invited will be listed under Users near the bottom of the page. Next to the user whose invitation is pending, click Cancel invitation:
    cancel_pending_invitation.png
  3. Click Confirm.
    confirm_cancel_invite.png
  4. To exit the account management page, click on the back arrow at the upper-left corner of your window.
    manage account menu with back arrow highlighted.png

Re-sending a LivePlan user invitation

If a contributor or guest you've invited does not receive the LivePlan invitation you sent, it may have ended up in their Spam or Junk Mail. You might want to suggest that they check there for it. However, it is also straightforward to resend the invitation if you need to.

To resend an invitation:

  1. Click Invite Users:
    Arrow pointed to invite users.png
  2. Next to the guest or contributor whose invitation is pending, click Resend
    resend_invitation.png
  3. In the Send Invitation overlay that appears, do the following:
    edit_contributor_permissions.png
    1. Choose/edit the user's permissions.
    2. Select the companies you want the guest to have access to.
    3. Click Resend Invitation.
  4. To exit the account management page, click on the back arrow at the upper-left corner of your window.
    manage account menu with back arrow highlighted.png

More on collaborating with others:

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